I placed an online order with them Tuesday night. On Wednesday, they still couldn't confirm that I had ordered from them. I had received the order confirmation email, but they couldn't produce online order status. On Thursday, I checked again, and it said that the order was "In Process" except for the parts washer, which is now on backorder.

As I was getting ready to call them and be sure they hadn't lost my order, my friend in receiving calls me to let me know that I had a package down there. Performance is having some problems this summer. I hope they fix it. I'm disappointed that the backordered item will not be in stock for about a month, and they will ship it through their glacially fast USMail expediter so I will likely not receive it until 2005.