Old 02-14-08, 09:55 PM
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Wordbiker
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The first time I dealt with the XTR version of the same crank it was being installed on a customer's brand new Yeti ASR, the first one in our shop. When I got to the crank, I followed the instructions precisely, used the prescribed torque ratings, and as far as I could tell, though I did have doubts about the placement and amount of spacers the instructions called for, all appeared well...

...until he brought it back after a test ride because the crank had fallen off.

I double-checked the instructions, pulled it all apart and everything was exactly like it was supposed to be.

Puzzled, I called Yeti's support line and explained the issue. They checked with one of their builders and called me back with corrected instructions, and after checking for any damage (didn't find any, fortunately) put it all back together again and haven't heard a peep from the customer...even after he completed the Leadville 100.

Moral: Instructions can be wrong, and sometimes you need to just trust your instincts.
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