Originally Posted by
Bobby Lex
Oh c'mon.
Everybody is human. Good customer service doesn't require that a company be perfect. It simply means that customer concerns are dealt with courteously, attentively, quickly, and to the customer's reasonable satisfaction.
In my experience Excel's customer service has always been great!
Bob
That's been my experience, too. But I think it is a sad state of affairs when they are praised for "good customer service" after shipping this guy's parts to the wrong customer. If that's good customer service, then I wonder what you would consider to be "bad" customer service?