similar experience...i ordered a lock through them, two weeks passed and i hadn't heard anything (they said a week at most) so i went in and asked. turns out the lock wasn't in stock, but they didn't feel like letting me know, and i had already paid for it so they were just sitting on my money. probably just some miscommunication between the staff but still, kind of pissed me off. i did buy a tire from them a little over a month ago though because they are cheaper than bicycle garage. looks like i have complaints against everyone but revolution...let's see if i can get them to **** up.