Has anyone received a reply from Kryptonite after submitting lock models and key numbers to
lockexchange@irco.com? Also, any reports on the first step -- receiving the autogenerated response after submitting the initial email posted on their website?
I submitted the initial email Wednesday 7:15pm CT and have yet to receive a direct reply back -- thanks to Joe Gardner for promptly posting the required information requested by Kryptonite and the lockexchange email address. I have not yet received a reply from Kryptonite on the steps to mail locks to them. I suspect they must be overwhelmed.
More generally, I'd like to start a new thread, separate from the now unwieldly "U Locks Not Safe" one, specifically addressing issues and experiences with the Kryptonite lock exchange offer and process.