Brent Steelman builds excellent bikes, and also gets top reviews for the way he treats people, including customers.

There are many reviews at http://www.roadbikereview.com/

(If you enter "Brent Steelman" in the search box, you can find a number of reviews.)

Mtbr.com also has reviews, to give some additional sense of what it is like to deal with Steelman (his real name BTW). I've found him to be impeccable.

One example:

http://www.mtbr.com/reviews/Frameset...ct_46178.shtml