What did the website's shipping policy indicate for expected shipping time? I have bought from many companies that flat out tell you items are expected to ship in 4-7 business days. It sounds like it's only taking you 10 calender days to receive your item. That's not too bad. If you figure in that they probably didn't process the order at their location until the Tuesday (the 22nd) since you ordered on a Friday and they're closed Mondays I'd say you're making out ok. If you want instant gratification go to your LBS and buy what they have instock.