I've been to Urbane twice and know that they sell a wide variety of recumbents. The problem I have is that the service was so bad I'd really prefer to avoid giving them my business. I know that they have some knowledgeable staff but my experience with their service department has been consistently poor. Both experiences have been this year too. I guess it's partially my own fault for being lazy and not tuning my bikes myself, but if I pay someone to tune my bike I expect it to be tuned properly.

I really don't want to go on a rant here, I know that there are many people who have had no problems at Urbane, sadly I just don't happen to be one of them. My thinking is that if you are paying a premium for buying at a LBS you should be confident that you are going to get the good service you are paying for. With Urbane I don't feel that I'd be getting that service.