Both Rans and Bacchetta have programs whereby you can order a bike, test ride it, and if you don't like it, return it. Rans lets you keep the bike 30 days. The bike comes almost totally assembled. I'm not sure how long the trial is with the Bacchetta. However their bikes come even more assembled than the Rans!!! Check their home pages for details.

Go to Urbane and test ride the Rans and Bacchetta. If you can't get your head around buying from them. order up one of the bikes directly from Rans or Bacchetta after testing it at Urbane. Normally I wouldn't suggest that you do an "end around" the bike store, but if their service is really so bad, they deserve it.

The main thing here is still that you get a QUALITY bike, something like the Rans or Bacchetta, or Volae. Stay away from the Actionbent.