Nice shop. When I was looking for a road bike, they were exceptionally nice and informative. It was my first road bike purchase so I obviously had a lot of questions. Problem is, for the intro bike purchase, they only carry Specialized bikes. I ended up going with a Cannondale, so I had to head down the street to Helen's. Helen's is HORRIBLE. I luckily got a nice guy to help me out, but subsequent times that I have visited the shop, they have been a**holes.

Today when I was at the shop buying some CO2 (its on the way home for me), a little kid came into Helen's to get a flat tire fixed. The kid was by himself, no parents around, he must have lived close. The kid must not have been older than 12. The idiot at the service desk wouldn't pay attention to the kid at all! Poor kid was about to cry. Luckily a couple of nice folks jumped in and bought the kid a tube and changed it for him, right in front of the service desk. How embarrassing for the shop. Shame on Helen's.