Originally Posted by
markyore
Hmmmm...if he gets anything from Giant he should be really appreciative! seems like theyy are VERY forth party to the incident. First.....the pulley system, second the guy who installed it, thirs the guy operating it!......really Giant did nothing wrong.
That is why point #1 referred to purchasing a replacement frame under a crash replacement program instead of expecting a free replacement under warranty. No one has accused Giant of doing anything wrong.
To campag4life, best of luck with your friend's situation. If Giant requires the original frame to be returned in order to be eligible for the discounted frame, you may want to ask if they need the entire frame, or if they would accept proof that the frame has been destroyed (such as cutting out the frame's bottom bracket shell). If you want to expedite the process by sending the "evidence" by next day air, it will be far cheaper to send a BB shell than an entire frame.