Originally Posted by Campag4life

After a beautiful 30 mile ride I received an unsettling phone call from my
good friend who was riding with us today. Upon return home, when foisting his relatively new Carbon Fiber OCR up in his garage via a pulley system, one of the lag bolts let go and his bike came crashing down and put a gash in the top tube that yields the bike unridable. Fortunately nobody was hurt and no automobiles damaged. Timing couldn't have been worse however because he is scheduled to participate in a long ride next weekend that he had pre-registered for.

Off the top, I believe his options are:

1. Through his LBS, contact Giant and see if Giant has a crash program such that they will exchange or provide a replacement frame at cost.

2. Send the picture (see below) to Calfee repair department requesting a quote for repair.

If a member has had success with any the above or has another suggestion to help my friend, we would sure appreciate any advice.

Thanks in advance.