I think most of us have had bad bike shop experiences and can relate to TR909's experience. It's not always what the LBS employee does, but the way he does it (attitude). Sometimes it's just really unnecessary for them to be such unhelpful d1<ks. Sounds like the OP is a bit of a nOOb, but so am I and so was every one of us at some point. Any customer should be treated with respect.

And don't pick on a Hawaii kid :shaka: