Originally Posted by
1fluffhead
Why so your bike shop doesn't give you free fittings? I never said anything about having large depth of knowledge when I bought my first bike. That is why I went with someone who I trusted and had the knowledge and tools already, my father. He then showed me somethings, I bought books to learn more and talked to others. Never was the burden of responsibility put on the shop or its employees.
The shop gave him a bike that works. He wanted it to be changed that is why he took it somewhere else to have it modified (swapped out the stock bb and cranks, bars, adjusted brake, and shortened my chain). He just didn't want to wait till the next day for the employee there to do the work. They were willing to do the job, just not on his time table.
Where is the respect for the workers? Everyone always wants to be right as the customer and act entitled but as customers you need to give respect to the people doing the work/service for you.
Would you please read my posts in full before reaching your conclusion, bro? It's not that they wouldn't do it on my timetable, it's that everything was worked out for it to be done when I picked it up 2 weeks earlier. I confirmed with them 3 times that they would do it before picking up. Each time it was no problem, we can definitely do that for you. I told them exactly when I'd be coming and exactly what I needed to get done. When I got there their attitude was great until I paid the bill. Then the same guy I talked to on the phone
30 minutes earlier said he forgot about the swap and said maybe I can ask the mech to do it. I bike shop that cared about customer service would have already had a work order written up when I put down my deposit. Especially when every communication I had with them drew specific attention to work I was willingly paying for. There were no pretenses of them doing anything for free. I was so happy to just have my bike that I would have had no problems if not for the attitude flip literally 2 seconds after I paid my bill in full.
The fact that others chose to pick over my post to harp on the supposed presumption that I don't know how to turn a barrel adjuster (c'mon, really??) instead of seeing that all I wanted to do was show the dichotomy of customer treatment in TWO LBS' out of many in this big city makes painfully obvious that most posters here seem preoccupied in lording their status as OG riders who cobbled their bikes from corrugated aluminum and sheer grit and determination over people less experienced than them. Honestly, who here has had their own bike for more than a few months WITHOUT buying their own tools and learning to work on it. The assumption that I'm not doing the same is a little ridiculous. I apologize for being a simple 30 year old guy who was so stoked to not have to borrow his friend's bike anymore and just wanted to be treated as less than a pariah by a dickhead mechanic who simply said "I don't feel like it". As far as cust service, my point was I had a 180 experience at Liberty Cycles, which teiaperigosa confirmed for obvious reasons. Several others here agreed that they had bad experiences as well but no, it couldn't possibly be the lbs' fault. I'm just a noob throwing an e-tantrum.
supercub: :shaka: I miss makapu'u everyday!
