This thread is a little confusing; in that some mis-info is posted about warranty.
Of course, there are the typical lies by haters and competitors that pop up in posts; everyone expects those.
First, matter that confuses me is that the OP has had an e-mail response from us. But from time to time, e-mails can be stopped by servers or spam filters. This is why we post 5 e-mail addresses. Every e-mail sent in gets answered.
Then there is confusion about warranty. Every bike we sell has a warranty. Defects are covered under the warranties as stated. In addition, eventhough labor is not covered under any bike warranty, we almost never charge labor {many LBS do charge labor on warranty claims}.
Warranty claims are rare in the high grade bike biz, actual defects are super rare. So we have no problem professionally handling the few we get. In addition, in most respects our warranty is handed better than most LBS. Difference with bikesdirect is: customer needs to send in the bike or part. Often this is as cheap or cheaper than driving to a dealer.
Once we get the item; we make the defect claim determination, fix or replace the item, and send it back. Really very simple. Anyone with a warranty claim should e-mail us at our normal address for quick professional service; if you do not hear back in 24 hours {not counting weekends}; check your spam filter and also e-mail
bd4alternative@yahoo.com
I know it burns up some LBS, some workers at bike shops, and one ex-employee who was fired that our business keeps increasing at a rate that is so high we find it hard to get enough bikes {bikesdirect sales have more than doubled every year for the past five years}. But after awhile of reading the silly unfounded attacts; intelligent members see what is going on with the sour apples.