Originally Posted by
m_yates
It is nice of bikesdirect.com to reply. I'm actually not a hater or disgruntled former employee. I'm a real customer, and generally satisfied. I know that you cannot control what people post on forums (I have seen several about lack of response of bikesdirect to "problem" e-mails). However, bikesdirect.com has a poor rating with the better business bureau from not responding to customer complaints. When a customer goes through the effort of filing a complaint with the BBB, the company could at least make a good faith effort to resolve it and keep a good rating. It would put a lot of customers at ease.
In my case, I didn't even bother trying to get a warranty replacement for my faulty bottom bracket on my Windsor Tourist because I was assuming that I would get a slow or no response and didn't want the hassle for something I could fix myself for $30.
Thank you
I am glad you are happy with your purchase
On BBB, I have posted several times why I do not even respond to BBB requests
In summary, I do not think the BBB system is a good way to evaluate a company; unlike the ebay feeback system; which actually gives the buyer a true look at seller performance
The BBB system is in no way weighted by sales volume and the BBB takes direct payments from companies. This system is not up with the times. And thus very few buyers use it.