hey bikes direct guy,

glad to see you purport you willingly deal with customer complaints in a timely manner despite posts to the contrary.

admirable too, that you honor warranties counterindicated by the Consumer Product Safety Commision's legal requirements on boxed bikes sold in the usa. highly noble of you.

what do those boxed bikes you ship out say about unqualified assembly?

I imagine you are still allowed to offer your own warranty coverage, but it sounds like - judging by recurrent complaints about your business- that you do not provide much in the way of after sales support.


would you send a carbon fiber seatpost back to a vendor for warranty to cover your bottom line after john q public crushes it during assembly? or crashed a bike that had an improperly installed stem?

do you eat the cost there, deny the warranty, or send them back to the manufacturers?