Originally Posted by
bikesdirect_com
Thank you
I am glad you are happy with your purchase
On BBB, I have posted several times why I do not even respond to BBB requests
In summary, I do not think the BBB system is a good way to evaluate a company; unlike the ebay feeback system; which actually gives the buyer a true look at seller performance
The BBB system is in no way weighted by sales volume and the BBB takes direct payments from companies. This system is not up with the times. And thus very few buyers use it.
Well, call me old fashioned, but I check the BBB on most companies I deal with. E-bay feedback is a response to a sale only. As in, "wow, I ordered it today and it was shipped 5 minutes later! Yippee!!". It does not reflect customer service or warranty issues, which is where you have an apparent problem with your company. In my case, bikesdirect shipped the next day, so I would have given positive feedback on ebay. Service after the sale is the issue.
Given the unresolved complaints with the BBB and pattern of posts on forums from customers having problem settling warranty issues. I think what I said earlier in this thread is true. A customer makes a trade off choice between price and customer service when dealing with bikesdirect and should expect to be on their own after the purchase.