Originally Posted by
m_yates
I think what I said earlier in this thread is true. A customer makes a trade off choice between price and customer service when dealing with bikesdirect and should expect to be on their own after the purchase.
Thanks
and of course you are free to belive as you wish
but he truth is we give very good backup; better than any shop I know of
example: we are selling backup and replacement parts at cost all the time
Customer bends their frt heel; needs a new one; we sell it to them at cost
Customer wants to upgrade fork after 2 years; we get them one at cost
Cusomer wants a bargin bike with shop wear for wife; we try to find hem one
Customer chrases frame; wants to go from AL to CF; or HT to FS; we get them a deal, many times under cost
the list goes on and on
Plus anything stated in a warranty we gladly do; and almost always throw in labor and transit back [neither covered in warranty]
I really after having bike shops for 30 years; know of no LBS that does these things
There are losts of great LBS - but few will see a customer that got his Front Ritchey WCS wheel stolen a new one at below normal dealer cost; we can and do -- all the time
This is just part of the reason our business is growing way faster than we can get more bikes
mike