Originally Posted by
m_yates
It seems your version and others versions are quite different. I don't know who to believe, but in this thread alone are two different people claiming that they can't get in touch with bikesdirect for a warranty issue. One person who posted earlier thought bikesdirect.com had gone dead because of no reply after one week of repeated attempts. In any event, it is not my business, so I am done posting on this thread.
After sending 3 emails over a weeks time, I finally got a response from BD. As previously noted I've already taken the bike to the shop and now just want BD to provide me with a copy of receipt from the original bike purchase so I can possibly pursue the warranty from SRAM.
If the fork had been OK I would only have minor problems with the bike. The saddle, seatpost, and peddles are junk but I was expecting that. The seatpost collar was not quick release which surprised me. It is a fair bike but in retrospect I wish I had a brick and mortar shop to hold my hand through the rough parts.
I could send the fork back to BD but I'm tired of all these emails and who knows when I'd get the fork back and even then I'd probably have to take it to the shop to have them install it.