Originally Posted by
tfahrner
Bike shops in the US are seldom familiar enough with hub gearing to be able to give you a confident time estimate, and you being right there as they try to figure it could make them feel stupid. Also, the full chaincase on your bike might as well be space alien technology. It's not rocket science -- they can figure it out -- but they want some space. It's also a very busy time of year for most bike shops, so they might feel reluctant to jump into totally unfamiliar territory while easy, familiar work backs up. Not defending them, just saying.
That makes sense I guess, but both shops have taken off my chaincase before. (It is really easy, and I've done it too.) That just leaves the other part. In that case they could have thought of that before, rather than have me ride several kilometers each way when it ends my entire day.