"nteresting that you say that. I have a Sadilah frame that an ex BF bought and built up for me. I sold it on EBAy as it never fit me quite right. The girl that bought it wanted a refund, as the rear triangle is way off, i.e. the right seat stay is long than the left, making the wheel sit WAY off to the right in the frame. Totally defective. I have written the manufacturer (Chuck Schlesinger) and he has not responded. I would think he would want to stand behind his product, as these frames sell for $1200-1500. I am not at all pleased with his lack of customer service.....and will let others know this."

I don't know these frames but it doesn't sound like a manufacturing eror. Custom builders try to keep their alignment in the thous, let alone some gross eror like this. Unless they so claim, custom work is under garantee to the original purchaser only, not the person it wasn't built for, who never noticed the problem/or passed it on over ebay. If this problem exists why should someone like that get the equivalent of a free frame from the maker when they weren't the customer. The customer would have a real beef though.

In reality there are basically two ways of doing business: make it right in the first place, or source a bunch of crap you have no personal knowledge of and lard on lifetime guarantees. The former should not try to compete with the latter on guarantees, though they may feel forced to do so. There isn't any warehouse supplied by slave labourers to reach back into and pull out another frame. It is unfortunate that often customers who are used to the latter way of doing business, often treat the former kind of product as though they were built in a lifetime guarantee sort of way, that isn't always proper. Custom 1911 pistols may be more reliable than out of the box 1911 pistols. A custom bow on the other hand may have the fat trimed away and be less resiliant to abuse. You have to be a grownup and understand what you are buying and what your responsabilities are in buying it. Unfortunately there isn't anyone in the background of a custom product to dab your tears and make everything right because they work for 8 bucks a day. On the other hand a real artisan should work in such a way that no mistake of this magnitude would ever make it out of the house.

I don't like being used as the frowning public opinion. There is no way for anyone here to make sense of this issue at 94th hand. The original customer should contact the frame maker, anyone else should suck it up and shut up.