perhaps the 'gist' that I extracted was a lot harsher than the actual intent, and for that I will apologize. I suppose I was a bit riled by the OP asking a question that already she already had an answer to (as I saw it), but I suppose that it could have been an innocent attempt to gain more opinions about a product.
moods and perspectives change over the course of the day, maybe I should save my social critiques for when I am myself less tired and deplorable...
Edit: I'm glad the OP got her issue resolved, pity some ugly faces had to be shown in the process (my misunderstanding
)
Well, it looks like the framebuilder at Sadilah has made a good faith effort to resolve this issue as reported by the consumer. It looks like its going to work out. Hoefully, the rider is going to be happy and hopefully the framebuilder will have made other customers from his efforts. I, personally, think it is impressive to have a framebuilder show the tact and professionalism to come back publicly and want to make ammends with his customer base.
In this case, I see this as a win-win for both parties. Who knows what happened in the past with the unanswered emails and no address? The point is, the framebuilder is here making ammends now and has demonstrated that he really does care about his frames that are out there. Some builders just stand behind their liability insurance. This builder shows that good customer service and care go a long way. I would have zero reservations buying from Sadilah if I were in the market because he has shown the capacity to do the right thing.
