Originally Posted by trmcgeehan
What's going on with the Kryptonite U lock recall? They e-mailed me about three weeks ago, saying they would get in touch with the particulars about how to send in the old lock for a free replacement. Haven't heard anything since. Have you?
They are "flooded" with request for information. Too many for "personal" responses. They update their homepage every week or so with new information and answers to the most common questions.
But, replacing thirty years worth of locks is a big job. It will certainly be many weeks, and perhaps months, before Kryptonite can build and ship replacements for three decades of locks.
In the meantime, not only other other lock makers NOT replacing "round key" locks, they are continuing to ship them to stores. Kryptonite seems to be the ONLY company that has pledged to replace every single round key lock, no receipts required, AND they are paying postage both ways.