A few days the first time. Faster once I got in a tit-for-tat with Pat with different questions. As I said, I don't think Pac is hugely customer service orientated in our modern sense of giant companies that will bend over backwards and take a loss to not sully their name. Think of them more as the grouchy skilled craftspeople of the mess bag world: they take a massive amount of pride in making what most consider to be the best messenger bag on the planet.

Also: if you get any kind of design on the flap, even a simple one, do let them know early. My mistake was coming up with a design at the last minute when ordering the bag from Pat.

My bag took about a month and a half to deliver after ordering and the ship date got pushed back twice, if I remember correctly.

Pac is three full time people - Pat, her husband and one seamstress - plus one part time person. They ship about 200 - 300 bags a month. Getting one requires patience.