Originally Posted by
shundaroni
So what is your opinion? As a shop owner, how would you handle the cancellation?
I'd have taken a 20% non-refundable deposit and made it very clear that we will call you when it comes in, but that we are not responsible for shipping delays.
No problemo on the cancellation if we keep the deposit, but if it is a bike that could be easily sold or you're a regular customer, then even that could be waived.