Originally Posted by
JoelS
Sounds like he understands your frustration to some degree since he called to tell you it's missing. Give it a few days and call back or see if he'll just give you the tracking number. That way you'll know when it arrives at the shop.
Joel - I felt the same way. I really appreciated the call. After mulling it over a bit, I sent him an email requesting the tracking number and basically said if it couldn't be recovered by the end June that I'd regrettably have to cancel the order. I was very polite and grateful, and said I understood his situation and appreciated his effort. I would absolutely continue business with him regardless of where I made a bike purchase.