Originally Posted by HereNT
From their first email:
If you have a Kryptonite lock that has a tubular cylinder (a round key
cylinder) you are eligible for a Kryptonite non-tubular cylinder lock
exchange. The steps you take to participate in the exchange are:
1. Provide the information listed below to Kryptonite.
2. Return your current tubular cylinder Kryptonite lock to us (postage
paid).
3. Kryptonite will send you your new non-tubular cylinder lock.
I assumed that meant just the cylinder...
The cylinder is not the crossbar of a Ulock. The cylinder is the part of the lock that receives the key and has the pins. Send the whole lock. Kryptonite is paying the shipping cost.