Thread: n00b question
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Old 06-30-08 | 12:37 PM
  #12  
dstroi
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Originally Posted by geoffvsjeff
I know plenty of guys and gals who ride track with 3/32 chains w/o issue. I know the BMX kids who worked at our shop would sometimes jump on recommending 1/8 chain, but I don't think it is really an issue.

Again, this is not a "normal wear and tear - use the opportunity to upgrade" issue. This should not have happened (unless you did some sort of sillyness the bike was not designed for/got in a crash/etc. However, when you do stuff like that, there are usually signs of wear other than just a bad bottom bracket. If you were riding silly (read: tricks) or had an accident, then this is a "bad luck sucks, pay for it" issue). Ask them to replace it. Don't be a jerk, but explain that you think this problem falls well outside normal issues, and that they should warranty replace it. Politely ask for the owner/manager if necessary. Again, be nice, because if they do work with you, you can use this as an positive opportunity to build a good relationship. If they are unhelpful and keep trying to push you to upgrade, then you can say something snarky like, "I certainly won't upgrade at a place that doesn't stand behind their products," burn the bridge, and find a new shop. Seriously, I would go for a manager/owner right away, because they are more likely to want you to have a positive experience, and the shop guy you worked with might not have the authority to OK replacement issues like this.
Thanks for the input. Does weight come into effect here? I'm about 185 pounds at 5.11

I will do as you suggest. I wasn't snarky with them at all when I first went in there, I made the appointment beforehand, I showed the problem to one of the guys and he suggested this was normal wear and tear. I'll get the manager involved as you suggest.

Thanks.

Last edited by dstroi; 06-30-08 at 12:40 PM. Reason: spelling
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