Originally Posted by
shapelike
Honestly, you're a drop in the bucket and I don't think they really care about missing out on one sale. There are only so many hours in the day and if they can't get to you then they'll have to just get to the guy before you. That's coming from me, not from them, btw. For what it's worth, every time I've needed to get in touch I just call. If it's busy in the morning I try again in the afternoon and get one of them. Done.
I have no argument with your phone call statement, but seriously man, IRO is a business. A business generally likes customers to be happy, and responding to emails within 7 days is not difficult. If you're a professional business with a website proclaiming the joy of riding and customer service, it only seems logical to me to tend to the people who are buying your goods.