Originally Posted by Matterbator

So, last Wed. I bought a parts package (Drivetrain/etc package v.3) from the IRO web site. I've heard nothing but good things about them - not just their products, but their customer service/the owner/ the way they do business. I have been watching my email for any kind of shipping information but have received none - I have the invoice from the day I purchased it but nothing else.

I've emailed IRO twice, once through an email given along with my receipt email 3 days ago, and another through their website "contact us" tab. I haven't received a response yet for either email.

Anybody know if IRO has a rep for not responding? I understand being busy, and I understand if they may be out of stock or something (although the drop-down menu had multiple quantities available for purchase so I don't think they were?), but seriously, do I have to pay long distance to call these guys for an answer? A entire week with no response or update is kind of annoying.