Originally Posted by
InTheTrenches
Thatsright. It would be a rare day to not have at least two or three disapointing customer experiences. Another example: Customer comes in wanting an exchange for the part he has bought online(Online, not from us) He does not have the packaging and is acutally missing one of the shims that comes with the item. He wants an even exhange with the next model up and throws a fit when I refuse(I did tell him I would do it at cost if he had all the parts and the packaging. The only result? A cursing customer that wanted something for nothing.
People suck. Seriously. Honestly, I thought you made that story up just to be a jerk
I think it must be easier to just pass judgement on someone based on prior experiences, than to assess each person on their individual merits. So then you have a customer who comes to YOUR bike shop looking for straight up info about her bike from a living, breathing interactive source instead of trying to become an armchair internet bike "know-it-all" that every mechanic hates, confused with some idiot customer who switches a $3000 price tag.
It sucks on both sides of the counter. But give me a chance to prove incompetency before it is assumed.