Originally Posted by
The Historian
I really don't understand all the Trek bashing in the Clyde forum. They make a good bike, and they have excellent warranty service. Of course, this isn't a warranty issue, but when did that ever stop anyone from blaming a manufacturer?
+1 I am really happy with trek. It is unfortunate that sometimes in our anger, we overlook truth (especially when we do it from the armchair) The OP has got the right idea, and what seems like a level head about the whole fiasco.
It is so unfortunate to hear of a LBS being so uncooperative. It is case like this that make ppl abandon LBS's and just order online or with big companies.
Good Luck KAR, I hope the LBS comes through, even if it is a little too little too late...