To put this into perspective, the bike computer that I bought with my new Allez Compact about six weeks ago stopped working. It was a wire connection issue. It could have been due to me banging the wire on something, or...anything for that matter. I called them up the other night, and they told me to bring it in, and they would look at it. So, I rode down there as fast as I could after work.
Unfortunately, due to waiting for a train to pass, I got there about 15 minutes before they closed. Not only did they look at it, but they also stayed a little bit after closing time to replace the entire wiring harness with a new one...wait for it...FOR FREE. At best, I was expecting to have to pay cost for an entire unit, and have to install it myself at home. They just opened another box with a brand new unit, and took out a new wiring harness. I decided to keep the same computer, to save my odometer settings.
After my experience with them, I don't think that I will accept any less from future bike shops that I deal with.
I agree with the previous poster, that REI has a fantastic reputation as well, and REI is a much bigger company with more customer service options available.