I have been quite happy with both the design and performance of my Trek Madone. When I have needed information or help from Trek Customer Service, they have been exceedingly helpful. Trek is a fine company assembling high quality bikes in this country. They have been very supportive of professional cycling. In order to fund innovative design, quality fabrication, quality customer service, and the other contributions that Trek makes to cycling, they need to sell bicycles and make a profit. I am glad that they are both cycling enthusiasts and a successful business.