I called them this morning regarding my Jamie Roy build. Tony picked up; I gave him my information, he then relayed it to his kids/employees, and then I heard a girl scream out to him "That one's going out today". I checked my email a coupe hours later, and sure enough, a shipping notification from UPS was there. For those who are curious, I ordered my bike 7/14 at night, received the shipping notification today (8/5), and expected delivery is 8/12.