I was finally able to get Tony on the phone yesterday and decided to order a Mark V frameset. I had a problem ordering online and was able to get in today on the phone again and get my order in.
I've now got a tracking number scheduled to be delivered Friday.
I'll be the first to admit that it can be a pain to get in touch with them, but I was very suprised that he was completely laid back and not in any hurry to get me off the phone.