Competitive prices. I don't expect Nashbar or Performance prices but I am not paying MSRP. I don't care how nice your staff is or how knowledgeable they are if I'm consistently being bent over on prices.
Example: Ultegra SPD-SL pedals. MSRP: $160, LBS Price: $160, Price from a shop in England including shipping: $85. Really?
Last edited by Industrial; 08-09-08 at 10:42 AM.