Originally Posted by Willy Gee

Even though I had concerns about some of the information I read in this forum, I decided to try to save some money and purchased a bike from bikesdirect.com. I am starting to regret that decision.

I will let this timeline speak for itself:

May 31, 2008. I ordered (and paid for) a 58cm Motobecane Fantom Cross Pro.

June 2. BD sent me an email stating that my bike would ship “mid-June.”

June 16. I visited the BD website, and read that 58cm FC Pros wouldn’t ship until late June or early July. I then emailed BD and was told that my bike should ship by the end of the month.

June 27. In response to my request for another update, BD said that my bike should ship during the second week of July.

July 15. I again asked for an update. BD says 58cms are expected “any day.”

July 24. BD still does not have a 58cm. I couldn’t wait anymore and decided to buy a bike from a LBS. I sent an email to BD cancelling my order and requesting a refund. No response from BD.

July 29. BD did not process a refund with my card company, so I sent another email, again asking about my refund. No response from BD.

This morning. I sent a third email to BD, this time demanding a refund or at least some response. Nothing.

To say the least, I am concerned. BD was responding to my requests for updates on my order until I asked for my money back. Since then, nothing.

I hope this is just a simple misunderstanding. But those of you considering a purchase from BD should be careful.