Originally Posted by
BengeBoy
One more thing -- BD doesn't have a phone, but their bricks and mortar operation is apparently a chain of bike stores called Cycle Spectrum, based in Houston, I think.
Actually; we have a credit card processing / issue phone and a fax and several e-mails
All posted on our site at this location
http://www.bikesdirect.com/contact.htm
Plus I look at forums daily for issues
I am focused on having great customer service in addition to our already most competitive prices in the industry.
I have no idea how OP's attempt to communicate with us failed; but I intend to find out [and of course, get his transaction handled]
mike