I spoke with them on the phone. I spoke with 3 different people, spent over an hour on the phone. Then will either 1. price match or 2. give you 20% off, I went ahead and ordered a set of panniers and saved 51 bucks, but no such luck on the headlight, I thought I'd get a swingin' deal 470 PM'd to 370, then 20% off would have been sweeeet.