Originally Posted by
mijome07
This place has great prices, BUT, they will not exchange anything. If you have any problems with anything you buy you have to go through the manufacture for warranty adjustment.
I bought a SKS mini pump a month ago from them and when I first used it it worked great, but the second time something happened to it and it no longer pumps above 35psi. I e-mailed BikeSomeWhere about the problem and here's what they said:
Dear, Thank you for ordering from BikeSomeWhere.com! Unfortunately, this issue is outside of our return and exchange policy. I would recommend contacting the manufacturer, as this would be a warranty issue. As far as the Topeak items, we have almost universal satisfaction with all Topeak pumps. Please feel free to contact us if you have any additional questions. Ellie The BikeSomeWhere.com Team
I contacted my LBS and asked them what they would have done and they said they would have exchanged it for whatever brand I wanted or even refunded my money.