Hi all,

Newbie here.

I contacted Kryptonite by phone and email on about 9/23/04 when this deal was offered. I explained that I had two of their U locks; a Evolution 2000 and a Kryptolock LS. I was sent a notice from Kryptonite and the UPS link on 11/9/04. I sent them in on 11/15/05 and got BOTH replacement locks today-11/24/04!

I am impressed!

ONE word of advice though. I wish I had checked here before I sent them in since I failed to remove that little aluminum bracket from the shackle thinking that there would be one on the new lock. The replacement lock they sent does NOT have one so I have no way to use my bike mount! I have written then to explain the situation.

In any case, I am still very impressed at the customer service.. This will cost Ingersol Rand a FORTUNE yet they went out and did something about a major problem. Way Cool for a huge company like that.

Good luck to all of you but I am sure that they will eventually take care of everybody.

Doug