I've only been in the shop once. I was interested in a 3rensho pursuit frame, but the owner would only give me sarcastic answers to my questions. When asked what kind of steel it was, his only reply was that it was "Japanese", which could mean Kaisei, Tange, or just about anything. I talked to him for about 5 minutes and he never looked up from his computer once. In short, he treated me like garbage so I didn't bother spending $400 in his store.

The store is known throughout Madison for it's elitist attitude and snooty attendants. I have a friend that was refused service on her old ten-speed because her bike is "piece of crap" (It is an old Huffy, and it is a piece of crap, but she just needed them to fix a flat so she could ride to class and they flat out refused to do so).

I've heard stories of his mechanics ruining vintage frames and him refusing to make right the situation with the customer.

They do have some awesome bikes there, but I wouldn't deal with them again if you paid me. whew.