I've ordered countless times from PBK without problems. In the past I bought a pair of prorace windtex bib tights in size 4. They were a little small, so I wanted to pick up a size 5 which according to their size chart is for a waist of 30-32. I also wanted to pick up a pair of the prorace non wintex coated tights (roubaix).
According to their sizing charts, which are identical for both products, I have a waist of 30 inches so I should buy the size 5 which in both products says is for 30-32 waists.
The package shows up. The windtex bibs fit perfectly. The roubaix bibs have XL on the package which I thought was weird. I try them on, and it feels like I'm putting a giant's pants on. Way to big. So I email PBK because they sent me the wrong size. I get a response today...
Dear Collin
Size 5 is an XL. I will explain the sizing.
Size 1 = x small
Size 2 = small
Size 3 = medium
Size 4 = Large
Size 5 = x large
Size 6 = xx large
Size 7 = xxx large
Each of our items we sell have there own sizing guide that are correct.
Clearly, both items have the same sizing guide, and non have anything about the traditional terms for sizing (small medium large etc)
http://probikekit.com/display.php?code=C1932
http://probikekit.com/display.php?code=C1880
Sizing
Waist in Inches..Size 1.......Size 2.......Size 3.......Size 4 ......Size 5.......Size 6.......Size 7........Size 8
Waist...............20-22........22-24.......26-28.......28-30.......30-32.......34-36.......38-40........40-42
They claim that since they sent me the correct size that I ordered, then they will not pay for the return shipping. WTF