Originally Posted by Poguemahone

The fact you used a credit card via paypal is to your advantage. First, contact the seller, and tell them you are filing a complaint with paypal. If that fails, which it likely will, go ahead with a chargeback on the CC. They will stick by you, as long as you keep your ducks in a row.

I went thru a similar situation with a seller about a year ago. The bike arrived with a massive downtube dent it did not have in pictures. The seller had under-insured it, despite my paying for full insurance. I made it very clear to the seller the steps I intended to take, after they refused any refund at all. They told me tough luck, I said sort it out with the CC company (and, by extension, paypal). They quickly came to a suitable resolution, refunding most of my purchase price (I wound up keeping the damaged item).

Also, be aware that insurance payments default to the sender of the package, not the recipient, unless the appropriate box is checked. And IME, UPS/Fedex will deny just about any claim on "improper packaging". Start the ball rolling now, but insist on repayment of all monies prior to handing the package over to UPS. You're likely to be stuck with nothing if you don't.