Originally Posted by CV-6

I must disagree. That was not an adequate packing job. I see no evidence the frame was stabilized in the box and as Kurt points out, bubbles are not much protection. The shop said there was no damage to the frame when it was packed, so they clearly failed to pack it adequately. You paid them to avoid this very situation.

I agree though that the ding does not look like shipping damage. But the shop has essentially hung itself by supporting the seller's claim of no damage. Trail of evidence. Seller says no damage...shop says no damage when packed...arrives damaged. If there is no evidence of improper handling to the box, i.e. dents in the box, gashes, tire marks (you laugh, but I have seen it), then UPS is going to say inadequate packing.

Good move using a credit card.