Originally Posted by
RobbieTunes
If you receive a box that looks bad, make the driver stay and open it in front of him, and note the damage then. He's got to input it into that box he uses, and the claim is opened at that point. I refuse the item, and ask them to hold it until I can meet with their OS&D clerk. Generally, you can inspect it again at the terminal, and the clerk's job includes making the claim go away.
+1.
I recently sent a carbon/aluminum Klein to Hawaii and was nervous the entire time. Although my packaging was bullet proof I knew anything could happen during the 2 week trip.
I used a USPS service which required pick up at the post office and I told the buyer many, many times that it must be opened and inspected in the presence of a USPS employee, otherwise shipping damage wouldnt be covered.