wanted to add my story:
ordered a rack in august. it's now november.
still no rack.
sent a few emails, but i've received no reply. i'm willing to take into account that his recent price increases and moving his shop have slowed down orders. i understand that. and that's fine. but i do expect an email just letting me know when he thinks my rack will be done.
i'm sure the rack will be great and i understand he's a one man shop, but it is good customer service to keep your customers informed of any delays.