I've been in contact with Tim several times and he has fast and friendly communication. My Cross frame will be built by him. I trust him because he seems passionate about bikes and his website information hints that he has studied frame building thoroughly... at least enough to build a decent frame for the average enthusiast. Most people buy custom made frames for regular use, but many insist on buying from top, well-known builders who mmight have once built frames for elite racers. Most people buying custom-crafted frames are not likely to ever get into high-level racing, where extreme frame specifics are exploited. The rest of us are not likely to get to that level. But we can enjoy a custom-crafted frame in our minds and appreciate that the fitting is speicifically for us.